The customer service was great. Everyone was friendly, responsive, and patient throughout the entire process. I'm so thankful for the positive experience and service I received with Philadelphia Mortgage Advisors.
Recent Home Buyer|
Everyone at Philadelphia Mortgage Advisors was so helpful, knowledgeable, and responsive. We were dealing with buying a house from across the country and they made everything very simple, especially with the availability of the portal for uploading and signing documents. Greta Henery and Cheryl Conard were terrific to work with-friendly, pleasant, and always willing to answer questions. I recommend them highly!
There is no way PMA could possibly improve on the service we received as it exceeded our expectations. Kim Porto really made the process as smooth as possible. It felt customized to us and our situation.
I've been involved in a few other closings before but this was by far the easiest. It almost couldn't be believed when we finished our settlement and were handed the keys. We had confirmed our financial information, paid our deposit, signed papers and owned a house. It seemed too easy. Thanks Kim and everyone at PMA for making our dreams possible.
Timothy and Michele Free|
My wife and I really did our research. We enrolled in an educational class for first time home buyers which guided us through the process of selecting a lender. We were instructed to compare interest rates, down payments, points and APR among other things. After careful evaluation of 10 different lenders we discovered that Philadelphia Mortgage Advisors had the best all around value with their loan program! Fast forward: two years later, after we fixed our credit through the first time home buyers program, we re-evaluated PMA and a few other companies recommended by our Realtor and close friends. Guess what? PMA still blew the competition out the water! Jessica DeLisi worked with us every step of the way. Answering phone calls and fielding our questions through email and text at all hours of the day and night. She made the entire process understandable and was so helpful. We've stayed in touch with her and love out new home. Thank you so much PMA and Jessica for all energy and effort you put into making our purchase an all around success!
First-Time Home Buyer|
I just purchased my first home and there is not a better feeling in the world than this. Naturally, I had a lot of questions and some hesitation but the staff at Philadelphia Mortgage Advisors made it feel easy. They told me everything I needed every step of the way and was able to close my loan in a month. Again, The staff at PMA helped make this the best and easiest decision I have ever made.
Recent Home Buyer|
Can't even put into words how above And beyond Mary Jo Elliott Gibson went to make sure we had everything and anything necessary to get our mortgage and our new home. She definitely has all of her ducks in a row! She made a stressful process go as stress free as possible and we felt so comfortable with her handling our mortgage. Thank you doesn't do justice to how wonderful of a job you did!
Clara Meyers and her team were, from beginning to close, the most personable, professional, honest and competent folks I have ever had to deal with. I have had 5 total mortgages in 4 different cities and regions of the country. By far the best experience so far! Highly recommend!
Matt and Lauren|
We were working with our local bank for our mortgage, but the processes was taking a long time. This was our first house, so I just thought the process was lengthy. I was referred to Cheryl Conard at PMA and after our first phone call, I knew we wanted to work with her. I felt like we almost accomplished more on that first phone call than I did with my local bank. Cheryl and the rest of the team were courteous, prompt, and extremely friendly. We wanted to close by a certain day and PMA allowed for that to happen. During closing, Cheryl went over all of the steps with my wife, which helped add to her comfort level. If I could do it all over again, I would have researched this better and would have went to Cheryl first. At least my friends won't make the same mistakes I did, because they have all heard about PMA now.
My wife and I used Philadelphia Mortgage Advisors when we bought our first home in the summer of 2014. Not only did they get us pre-approved in less than 12 hours (there were 3 other offers aside from ours), our advisor as well as the company president made themselves available to us over the weekend if we had any questions or concerns. When it came time for closing, our advisor attended the closing with us to make sure everything went smoothly. I will absolutely use them for our next home purchase and recommend their firm to everyone!!
Cheryl Conard was absolutely amazing! She was always quick to respond and truly made us feel like we were her #1 customer. Her professionalism and positive attitude were second to none! She even emailed me several days before closing saying that our interest rate had gone down; she was on our side every step of the way!
Recent Refinance Customer|
This is the second time that we refinanced our home with Cheryl Conard and her team at Philadelphia Mortgage Advisors. And once again they were absolutely fabulous! We were able to get the rate that we wanted and shorten the term of our mortgage. All of this was done expeditiously, with no stress, and it occurred just as Cheryl said it would.
Recent Home Buyer|
All involved in the process kept us informed of every step, and made us feel more like we were dealing with family
Lise Funderburg: Author of Pig Candy|
I’ve lost track of how many times I’ve gone to Eileen for mortgage financing and refinancing -- at least six, and more like eight if you include my husband's transactions with her before he and I met. It matters a lot to me that Eileen is spirited and funny, but it matters to my pocketbook that she’s smart and efficient and direct. If I go to her and refinancing isn’t in my best interest, she tells me to wait, even though she’s talking herself out of income. That’s true service.
Scott B. Neifeld: Realtor|
Eileen Marolla is the best. I have been a realtor in Center City for 17 years. I have been referring Marolla for 17 years. She has the ability to make what often can be an onerous process fun.
With intelligence, integrity, humor and style she handles the mortgage process from beginning to end AND she is actually there at the settlement to personally go over all the documents. What other mortgage person refers you to another bank if it has a better program than they do? Marolla does! She did it with me!
I have even heard of some that refer to her as “The Mortgage Goddess”
Michael Anthony: Designer|
I worked with Eileen buying my first home. The entire experience of buying a house was totally foreign to me but Eileen got me a great rate, explained what we were doing at settlement, and basically made the entire process easy.
I will absolutely work with Eileen again for my next mortgage.
Elizabeth Gilbert: Author of Eat Pray Love|
Eileen Marolla is absolutely stupendous at her job. I have a kindergartner’s understanding of things like financing. She managed to calmly talk me through the mortgage process, holding my hand the entire way. She's not only smart, but funny and warm and delightful. I can’t imagine working with anyone else.
I recently had the pleasure of financing a new home through Clara Meyers and Philadelphia Mortgage Advisors. They were very professional and made the process as painless as possible. As compared to a recent mortgage loan experience in Washington D.C., this was a cake walk. Thanks Clara!
My husband, Brian, and I were so very pleased with our refinancing experience. We have been clients of Jim’s for a while but we hadn’t had a need for his services for a few years. We had been getting overwhelmed with FHA refinancing information in the mail and they all appeared either too good to be true or not legitimate, so we basically ignored them. Jim proactively reached out to us and did a great job of explaining the benefits, especially to people like us, who were not planning on moving for a very long time. We did have to provide a lot more paperwork than we had anticipated for a streamline but, in the end, it was all worth it. We, thanks to Jim and PMA, received a great deal and we were so happy with the results. Jim kept us posted on the progress throughout, explained things in a way we could understand and always seemed to have our best interest in mind. We’re really happy to have him on our side.
Jim Walsh was a pleasure to work with during the refinancing of my current mortgage. Getting documents to him was very simple through email and he came to my location for both signing the documents for the applications and the final signing of the mortgage. Each time he came completely organized and we got what we needed to get done without any time wasted. He also let me know when the individual would be calling me for the appraisal of my property and the individual that did the appraisal was able to work very easily with my work schedule so no time would be missed.
I believe he did an excellent job in getting the refinance done in a very timely matter. He made the entire process extremely easy for me and explained everything that was going to happen with the time frame for this process. He was always very responsive to all my questions and with him coming to my location each time made the refinancing simple. Even once all documents were signed he made sure I had all information necessary to make my initial payment and all documents were provided in electronic form. I would highly recommend him to anyone else
Ted and Kelly Smith|
West Chester, PA
Our mortgage process with Jim was a painless experience. Jim is very organized and clear about next steps–what’s needed and when–and very responsive when it comes to follow-up on pending items. Simply put, Jim is professional and enjoyable to work with.
You took care of everything for us so we didn't have to worry about anything, answering all my emails within about 10 minutes even if it was one in the morning or a Sunday afternoon! It was also great that you were willing to have meetings wherever worked best for us. It was so great having someone we could trust to handle this important part of our financial life for us so we didn't have to worry about it. Thanks for all your help!
Upper Darby, PA
You really made us aware of everything that was coming at us and what to look out for. You also stayed on top of the steps we needed to take to insure that we didn't delay the process. For me, just meeting at my office or in spots that were convenient to us was huge as well. I would recommend you to anyone that is looking!
East Norriton, PA
I had the good fortune of being introduced to Jim Walsh on what started out as one of the most stressful days of my life. The day before I was scheduled to close on my first home, my "big bank" mortgage advisor, whom I had never met in person, and who for the most part, had delegated most of his contact with me to another person in the office, called to tell me they were declining the mortgage they had given approval for 60 days earlier, because, apparently, they hadn't put much effort into really reviewing my application until that very day. Feeling my house and future slip though my fingers, I called my home's builder and asked if there was any way he knew of to resolve this.
My builder told me that he trusted Jim with his own family's mortgages, and that if there was a positive outcome to be had,Jim would guide me through it, and if there wasn't, I would at least receive an explanation as to what exactly was wrong and what that meant for my future. It was immediately apparent upon my first communication that Jim was friendly, personable, and extremely competent and dedicated to his clients. He provided me with the complete list of paperwork that he required of me, and scheduled a meeting with me, at my house.
From our first meeting, I had comfort and confidence in the experience Jim provided. Like a doctor
making a house call, we sat at my kitchen table with the fate of my purchase in Jim's hands. Jim already knew every piece of information I had given to him, inside and out and had a clear plan for how we were going to proceed to a successful outcome.
Jim shepherded us through every aspect of the entire process, telling me exactly what information was required. No detail was missed by Jim, and we had productive conversations and contact with him throughout the entire process. As the closing date approached, others involved in the process who knew Jim had nothing but good things to say about him, and let us know how lucky we were.
I am a homeowner today because of Jim Walsh, his professional expertise and his personalized focus on each and every client. I happily recommend him without reservation to anyone looking to finance or refinance a home. Thank you, Jim!
Donna Steinkomph: Associate Broker CENTURY 21 Alliance|
John and Noelle,
I wanted to just take a moment to thank you both for all of the work you did to get my buyer to settlement.. I really appreciate you taking all of your time to make this a go and I know they felt the same way.
Most lenders in today's world just pull credit, income and debts and say yes or no. You took on the responsibility of guiding them through the process of what needed to be done to buy a home. Not many lenders will take the time to do this. Once you decided it was possible I felt very comfortable and and never doubted for a moment that we would be at the settlement table.
So I just wanted to drop a note and thank you both so much for all of the time you spent on this transaction. I truly believe you went above & beyond what today's lenders will do. We all truly thank the two of you :)
Thank you so much!!
I just want to thank you for all your help with getting my mortgage. You and your team made my life very easy during the stressful time of buying a house. So, I very much appreciate all your help and effort.
If I ever do this again I know who to call. I do have your card safely stored for future use!